Privacy Policy
Last updated: September 21, 2026
1. Data Controller
Shenzhen Sansi Biotechnology Co., Ltd. processes the inquiry information you submit through the CELLAGENE website. Contact: 13530399915.
2. Information We Collect
Depending on the inquiry form you use, we may collect your name, mobile number, age range, skin concerns, products of interest, and information you voluntarily provide. Please do not submit identification numbers, medical records, or other information unrelated to your inquiry.
3. Purpose of Processing
We use this information only to understand your inquiry, arrange advisor contact, provide product and skin-care information, and handle services directly related to your inquiry.
4. Information Recipients and Retention
Form submissions are relayed through our server to an internal WeCom group operated by Shenzhen Sansi Biotechnology Co., Ltd. and may be viewed only by authorized personnel. We do not publicly display or sell your personal information. Inquiry records are generally retained for no longer than 12 months unless otherwise required by law.
5. Your Rights
You may use the contact number above to request access to, correction of, or deletion of information you submitted, or to withdraw consent for further contact. Withdrawal does not affect processing that occurred before withdrawal.
6. Security Measures
We protect information using HTTPS, server-side relay, access controls, and submission-rate limits. Internet transmission cannot be guaranteed to be absolutely secure. If a security incident is identified, we will respond in accordance with applicable law.
7. Policy Updates
If the purpose, method, or scope of processing changes materially, we will update this policy and seek renewed consent where required.